Services
Ready to take your laundry business to the next level?
Book a one-on-one session with Ray Hayes—an industry expert with decades of real-world experience and a track record of delivering results. This is your opportunity to tap into proven strategies, practical insights, and forward-thinking innovation tailored to your operation.
Let’s unlock your business’s full potential - schedule your appointment today and start the conversation that could transform your future.
How We Can Help Your Business
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Our Vendor Review & Technology Evaluation Service provides unbiased, expert guidance to optimise your commercial laundry operations. We thoroughly assess equipment, laundry layouts, software, and systems to ensure you select the best solutions for efficiency and profitability. I analyse vendor offerings, comparing performance, reliability, and cost-effectiveness, while evaluating cutting-edge technologies tailored to your needs. With my comprehensive insights, you can make informed decisions, maximise capital returns on investments, streamline workflows, and enhance operational performance, all while avoiding costly missteps. You can trust that you will receive clarity and expertise for your laundry business success.
Independent advice on:
Machinery selection
Laundry layouts
Software selection advice
Automation advice
Hardware selection advice
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On-Demand Expertise: When You Need It Most
Imagine having 46 years of commercial laundry experience just a phone call away. With my On-Demand Support Service, you get immediate access to practical, real-world advice—no fluff, just solutions. Whether your operations hit a snag, your team needs guidance, or you're facing an urgent crisis, I’m here to help.
This service gives your business guaranteed access to an industry veteran who understands the pressures and complexities of running a laundry. From everyday hurdles to mission-critical decisions, I’ll be your reliable sounding board and problem solver—whenever you need it.
Because sometimes, the smartest move is knowing who to call..
Purchase hourly/monthly or yearly support.
✔ Expert Backup. On-demand phone access 7 days
✔ Regular web/video calls with yourself or key staff.
✔ Advise as required via email only.
✔ Access to exclusive roundtable discussions
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With 46 years of high volume and multiple plant operational and management experience, I specialise in optimising production processes, resolving operational challenges, and driving efficiency in commercial laundry operations.
I offer expert solutions tailored to your business, focusing on streamlining workflows, improving productivity, and reducing costs.
My services include in-depth analysis of your laundry's production and process issues, customised staff training programs to enhance performance, and guidance on best practices for laundry management. Whether you're looking to boost operational efficiency, implement cutting-edge automation, or address specific production hurdles, I provide practical, results-driven strategies that help your laundry run at its full potential.
Train Your Laundry Staff for Peak Production
Proven strategies to save you up to 20% on Linen purchases
Machine & People efficiency audit and plans
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Running a successful commercial laundry requires more than just well-maintained machines — it takes strong leadership, efficient processes, and clear operational strategies. Our Operational Management Training courses are designed specifically for laundry operators, supervisors, and managers who want to take their business performance to the next level.
Delivered online and accessible from anywhere, these courses provide practical, real-world insights drawn from decades of hands-on industry experience. Participants will learn how to:
Set daily targets and manage production outputs effectively
Optimise workflow across teams and equipment
Reduce costs through smarter operational planning
Build stronger communication and leadership skills
Drive continuous improvement in safety, quality, and efficiency
Whether you’re stepping into management for the first time or looking to sharpen your leadership edge, our training equips you with the tools and confidence to make a measurable impact on your operation.
RELEASING IN JANUARY 2026
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Expert RFID Guidance — When You Need It, How You Need It
Implementing RFID in a commercial laundry operation can unlock powerful efficiencies—but only if it’s designed and managed correctly. With over 16 years of hands-on experience implementing, troubleshooting, and optimising RFID systems, I offer advisory support to operators at any stage of their RFID journey.
This service is tailored for commercial laundry businesses that have adopted—or are planning to adopt—RFID technology and want access to short-term advice, ongoing expert guidance, or a trusted second opinion when tackling RFID-related challenges.
You’ll gain peace of mind knowing your system is backed by a leading industry specialist who understands both the technical and operational realities of RFID in high-volume environments.
What You Can Expect
You’ll receive independent, practical support designed to help you get the most out of your RFID investment. From big-picture strategy to specific troubleshooting, I provide flexible advisory options based on your needs.
Common Focus Areas Include:
RFID Read Issues & Troubleshooting
Diagnosing inconsistent or failed reads at portals, in folders, on carts, or through bulk scanners.Inaccurate or Missing Data
Identifying root causes of missing scans, duplicate tags, or unexpected discrepancies in usage and return data.Software Integration Advice
Ensuring RFID data aligns properly with your production software, billing systems, or customer reporting platforms.Hardware Feedback & Recommendations
Unbiased guidance on portal design, antenna type, tunnel readers, conveyor integrations, and tag selection.System Design & Workflow Configuration
Advice on key design elements such as folder reject logic, cart scan rules, mending/rework tracking, and cross-plant consistency.Operational Strategies
Minimising tag loss, improving linen pooling control, aligning customer expectations, and refining tracking practices for long-term success.Staff Training & SOP Development
Customised education for supervisors, production staff, or delivery teams on how to work with RFID systems effectively.World’s Best Practice Insight
Leverage benchmarks and real-world lessons from across the globe to ensure your RFID implementation is not just functional—but industry-leading.
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Executive leadership when you need it—without the full-time commitment.
With 14 years on the board of SPL, Australia’s largest hospitality and healthcare laundry provider—including seven years working alongside a private equity partner—I bring firsthand experience in scaling operations, managing risk, and driving strategic transformation across complex, multi-site businesses.
My Fractional Executive Services are designed for laundry operators seeking senior-level leadership but without the cost or structure of a full-time executive. Whether your business is expanding, restructuring, or facing operational challenges, I can step in to provide the clarity, accountability, and momentum needed to keep things moving.
Services may include:
Strategic planning and execution oversight
Interim General Manager or Operations Director roles
M&A support, investor preparation, or board reporting
Leadership mentoring and organisational design
Business continuity and performance turnaround
This service is ideal for:
Privately owned laundries ready for their next stage of growth
Private equity portfolio companies needing experienced sector insight
Family businesses navigating succession or operational change
Let’s discuss how I can bring high-impact leadership to your team—exactly when and where it’s needed most.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!